Evaluating Quality Management in Charkheshgar Corporation Of Tabriz Based ON TQM Model

Authors
Shahram Mirzaei Daryani 1
Majed Feshri 2
Mohammad Ali Houshyar Sadi
1 University of ardebil
2 Kharazmi University
10.52547/jde.1.4.152
Abstract
This stady is aimed at evaluation of quality management in Charkheshgar company

TQM model. According to view point of Alem Tabriz, There are ten points to consider to assessmanagement quality. This stady is seen as descriptive regarding its type , purpose and functionality. The statistical population in this reaserchin cludes experts totaled 132 and 37 for customers and other staff 228 surveyed. The method used to collected data is field hypothesis and related question are tolls is fulfilled. To hold validity test it is used factor analysis and also for population information of candidates descriptivestatistics and T-Test is used. The results show that the quality managementin Charkheshgarcompany. From the customers and employiespoint ofview higher than average and this is higher than average from the experts point of view.
Keywords
Quality management
Quality orientation
Management
Productivity Function Improvements
Customer satisfaction
B,King,2014,TQM: A facilitator to enhance knowledge management ,Expert System With Application ,No.14,PP,142.
Valmohammadi,Ch ,Roshanzamir,Sh,The guidelines of improvement : Relations among organizational culture , TQM and performance ,Production Economics,NO.14, PP422 – 428.
Wi Mum ,Tang,A.Ghani, Muhammad faizal, 2013, Countinus Improvement
Through total quality Management (TQM) ,VOL.7,PP 193-198.
HakamiNasab,Saeed,Hemmati,Yadollah, Seyed Kia ,Hasan,2014,An Investigation On How TQM Influences Employee Performance : ACase Study Of Banking Industry,VOL 4 ,PP31-36.